Service Process
We are a growing equipment supplier in Europe, USA and Asia.
Contact Consultation
01
Design Product
02
Confirmation Sample
03
Sign A Contract
04
Production Management
05
Deliver The Goods
06
SERVICE
Performance Pledge
In order to enable the majority of users to get excellent service, we will strive to satisfy users before, during and after sale. In order to let users get excellent products and satisfactory service, we make the following commitments:
1, our company is willing to provide users with a variety of technical advice, as a good adviser, and provide relevant technical information, such as product samples, product specifications, product structure drawings, accessories design drawings. If necessary, we can participate in the design of products with special requirements and provide technical parameters with special requirements.
2, welcome users to our company to visit the site, our company will provide all convenience, and provide a variety of relevant information.
3, for the user's calls, letters and inquiries and visits, the company will be warmly received, and timely reply.
4. After the contract is signed, users are welcome to send people to our company to supervise the production, and actively cooperate with the staff sent by users to our company, and provide help in work and life.
5, before the product is shipped, our company will promptly notify the user to receive the goods, and provide the user with the batch of products related to the quality certificate and cargo waybill.
6. If the packaging plate is damaged or the product is damaged due to transportation reasons, our company will promptly send someone to assist the user to negotiate with the transportation department for compensation, negotiate a solution, and actively send someone to repair, to achieve user satisfaction.
7. If the filter is shipped in large quantities, our company will send escorts to the destination.
8, in the field inspection and installation process, if found due to our company's responsibility caused by the filter quality problems. After receiving the notice, our company guarantees to reply within 24 hours and send someone to the scene in time.
9, our company sent to your company on-site service personnel, should telephone with the user to agree on the arrival date, if due to some objective reasons, can not arrive as scheduled, must inform the user in advance, and explain the reason or take appropriate measures to ensure that the user is not reported loss or loss to a lower degree.
10, if confirmed by both parties, it is our company's manufacturing reasons caused by the quality of the filter, and can not continue to use, my company is responsible for the "three guarantees", that is, repair, replacement, return.
11. If there are differences in quality or it is difficult to determine, it must be inspected by an authoritative authority, and the inspection results are found to be unqualified, our company will bear all the direct losses and costs arising from this, including sampling fees, transportation fees, handling fees and inspection fees.
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Production and sales of medium and high-end automotive filters and various mechanical filters.
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Customized ServiceManufactures and supplies advanced filtration solutions to the automotive industry and After Market.
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Shanghai Dekai auto parts factory
E-mail：china@dekaifilter.com
Tel：+86 19931723253
Add: Hejian Development Zone, Cangzhou City, Hebei Province
Office: Floor 1-2, No. 2311 Changjiang West Road, Baoshan District, Shanghai
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